5999 bat Privacy Policy

This Privacy Policy ("Policy") applies to users of the 5999 bat platform. When you visit our website, create an account, or use any of our services, you are considered to have accepted the terms of this Policy. You are advised to read this Policy and our Terms and Conditions carefully before using the platform.

5999 bat collects two types of information from its members — information provided directly by you, and information collected automatically.

1.1 Information You Provide Directly

Information you give us yourself when registering an account or using the platform:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Account information linked to payment methods such as bKash, Nagad, Rocket, or Upay
• Bank account details where applicable
• Information provided when contacting us via live chat or email

1.2 Information Collected Automatically

Information collected automatically when you access our platform:

• IP address and device identifier
• Browser type and operating system
• Pages visited and session duration
• Data from cookies and similar tracking technologies
• Referral source (how you arrived at the site)

5999 bat collects user information only for specific and lawful purposes. The use of information is limited strictly to the following:

2.1 Account Management and Identity Verification

Information is used to create and verify new accounts, ensure login security, and confirm account ownership. This also helps prevent misuse and fraudulent activity.

2.2 Processing Financial Transactions

Payment-related information is used to process deposit and withdrawal requests. This information is required to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.

2.3 Customer Support

Information is used to resolve your issues and assist with account-related matters through 24/7 live chat and email support.

2.4 Platform Improvement

Aggregated data is used to analyze user experience and improve the site's functionality and features. No individual's identity is revealed in this analysis.

2.5 Ensuring Responsible Gaming

User gaming patterns are monitored to identify potentially problematic behavior and provide support where needed. This measure is essential to ensure responsible gaming.

2.6 Regulatory Compliance

Information is retained to remain compliant with applicable laws and regulations, and to cooperate with any legal investigations if required.

5999 bat does not sell your personal information to third parties. However, limited information may be shared with trusted partners in certain circumstances:

3.1 Payment Processors

Necessary financial information is shared with payment gateways or mobile financial service providers to complete transactions. These partners handle information under their own privacy policies.

3.2 Technology Service Providers

Specialist technology companies are used for server hosting, data analytics, and cybersecurity. They are contractually required to maintain strict confidentiality.

3.3 Legal Requirements

Information may be disclosed when required by a court order, a lawful request from an investigative authority, or for the purposes of a fraud investigation. In such cases, only the minimum necessary information is provided.

Protecting your information is one of 5999 bat's top priorities. We follow industry-standard technologies and practices:

• SSL Encryption: All communication on the website is encrypted using SSL technology to prevent third parties from intercepting data.
• Encrypted Databases: Stored personal information is kept in encrypted databases with strictly controlled access.
• OTP Verification: OTP-based two-step verification is used for sensitive actions.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the platform.
• Access Controls: Only authorised staff can access specific and necessary information.
• Firewall and DDoS Protection: Advanced network security measures are in place to protect the site's infrastructure.

Please note that no method of transmission over the internet is 100% secure. You are advised not to share your password with anyone in order to keep your account safe.

The 5999 bat website uses cookies. Cookies are small text files that your browser stores on your device when you visit the site.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and running core functions.
• Functional Cookies: Used to remember your preferences such as language and display settings.
• Analytics Cookies: Collect anonymous statistics to understand which pages are visited most.

5.2 Cookie Controls

You can limit or disable cookies from your browser settings. However, disabling essential cookies may prevent some features of the site from working correctly.

Your information is retained only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal obligations.

• Information for active accounts is kept until the account is closed.
• Records of financial transactions are retained for the period required by law.
• After an account is closed and the required legal period has passed, personal information is deleted or anonymised.

Every user of the 5999 bat platform has certain rights over their own information:

7.1 Right to Access

You may request to know what information we have collected about you. We will provide it within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Core account information is corrected through identity verification.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Object to Processing

You may object to your information being used for a specific purpose. This right applies where processing is based on legitimate interests.

To exercise these rights or for any questions, please contact our customer support team. You can also read our About Us page to learn more about us.

5999 bat provides services only to individuals aged 21 or above. We do not knowingly collect information from minors. Age is confirmed during the account verification process. If it comes to our attention that information from a minor has been collected by mistake, we will take immediate steps to delete it and close the relevant account.

Our platform may have connections to third-party service providers such as game developers or payment processors. These third parties have their own privacy policies, for which 5999 bat is not responsible. We recommend that you read the privacy policy of any third-party service before using it.

5999 bat reserves the right to update this Privacy Policy from time to time. For any significant changes:

• The updated date on this page will be changed.
• Registered users may be notified by email or through the platform.
• Continued use of the platform after a policy change will be considered acceptance of the new policy.

You are advised to visit this page regularly to stay informed of any changes.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our customer support team is available in Bengali and English, 24 hours a day, 7 days a week.

• Live Chat: Chat directly from any page on the site
• Email: [email protected]

We aim to respond to your privacy-related requests within 30 business days of receipt. You can also check our FAQ page for answers to common questions.